Terms & Conditions
This document describes the terms and conditions and privacy policies applicable to the use of the services offered by within the www.pierinnafeoli.com and other related domains. Anyone who subscribes to www.pierinnafeoli.com or wishes to use the services offered is in their entire right to do so but must be subject to the Terms and Conditions and privacy policies set out in the “Terms and Conditions” document. These terms and conditions of sale shall be governed by the laws applicable in the Republic of Colombia. Any dispute arising out of this document shall be submitted to the competent jurisdiction in accordance with Colombian law, and both PIERINNA FEOLI and the customer expressly waive any other jurisdiction that may correspond to them because of their present or future domicile.
It is necessary that the user READ, UNDERSTAND and ACCEPT all the conditions set out in this document prior to registration as a user or the purchase of products or services through www.cliente.com. By using this site, the user is fully accepting the conditions set out in the PieRINNA FEOLI Terms and Conditions and Privacy Policies and therefore, the User is obliged to comply with all the pre-established conditions without being able to claim the unansity of such Terms and Conditions and Privacy Policies.
SECTION 1 – LEGAL CAPACITY
The services offered by PIERINNA FEOLI are only available to people who have the legal capacity to contract. The acts that minors perform on this site will be the responsibility of their parents or managers and therefore will be considered performed by them and the legal representation with which they have. Whoever decides to register a user as a company must have full capacity to contract on behalf of the entity and consequently, bind it to the terms set out in the document “Terms and Conditions”.
SECTION 2 – REGISTRATION AND USE OF THE SITE
To become an authorized www.pierinnafeoli.com user, purchase products and access the promotions offered on the site, it is necessary to complete the registration form in all required fields with valid data accurately, accurately and truely. The user undertakes to update the personal data used at the time of completing the registration form when necessary. PIERINNA FEOLI is not responsible for the certainty of the personal data provided by its users. Each user is responsible for the accuracy and veracity of the personal data entered in the system. Each natural and/or legal person may only hold an account in www.pierinnafeoli.com. If a person modifies or alters their personal data in any way possible to access more than one account and is suspected or verified for fraudulent or malicious use, www.pierinnafeoli.com has the unappealable right to terminate this user’s credits, disable their accounts in the system, and legally prosecute infringers.
PIERINNA FEOLI has the right to request some extra data or proof to corroborate the personal data entered by users. You also have the right to temporarily or permanently suspend users whose data is not confirmed and refuse to provide requested extra proof or data. If a user is suspended, PIERINNA FEOLI may withdraw a purchase made by the user without the user being entitled to compensation.
When a new member registers, they will have their email address or user and a personal key that allows confidential and secure access to the www.pierinnafeoli.com. The user assumes full responsibility for keeping his/her key confidential as it allows him to make purchases and obtain personal information. The delivery to third parties of each user’s personal key does not involve the responsibility of PIERINNA FEOLI. You are responsible for all transactions performed from your account and your access key must be for personal and exclusive use. It is the user’s responsibility to notify PIERINNA FEOLI immediately of any unauthorized use of their account or key. The sale, loan or transfer of key or account between users is totally prohibited.
PIERINNA FEOLI reserves the right to refuse any application for registration or to cancel at any time a previously accepted registration without being obliged to state the reasons for its decision and without generating any right to compensation.
SECTION 3 – AMENDMENTS TO THE AGREEMENT
PIERINNA FEOLI may modify the Terms and Conditions at any time. The modified terms will take effect 10 days after publication. Within 5 days of posting the new modifications, the user must contact www.pierinnafeoli.com by email if he/she does not accept the new Terms and Conditions. If you do not accept them, the user will be disabled as a member. If the 5-day period expires, the user will be deemed to accept the new Terms and Conditions and the contract between the two parties will not be affected.
SECTION 4 – MEANS OF PAYMENT
The products and services offered in www.pierinnafeoli.com can only be paid by the means indicated in each specific case. The use of a credit card is subject to the provisions of these Terms and Conditions and the agreement in the respective cases of opening contracts and regulations of use with its issuer. PIERINNA FEOLI may determine conditions of purchase according to the means of payment chosen by the user. PIERINNA FEOLI has the right to determine the maximum amount of credits that the user can use per purchase and the user will be notified prior to starting the payment process. Credits that are used by users will not be refunded in case of return of the products.
SECTION 5 – CONSENT FORMATION IN CONTRACTS CONCLUDED THROUGH THIS SITE
By means of www.pierinnafeoli.com, offers of goods and services will be made that can be accepted using the mechanisms offered. Any acceptance of offer by a user is subject to suspensive condition until the transaction is validated. For any operation carried out in www.pierinnafeoli.com, validation by the supplier is required for the formation of consent. To validate each transaction, it must first be verified that the means of payment offered by the user is valid, the data recorded by the customer on the site match those provided when the acceptance of the offer was made and that the payment is credited by the user. To inform the user about the validation of the offer, a confirmation will be sent to the same e-mail address that the user has registered when subscribing. Consent shall be deemed to have been formed from the moment this written confirmation is sent to the user and at the place where it was issued.
The sale and dispatch of the products is conditioned on their availability. If for any reason, a product is not available, and the customer was able to make a purchase of this product not available, the customer will be notified immediately and the total value of the price paid for the product will be remunerated.
SECTION 6 – TERM OF VALIDITY OF THE OFFER AND PRICE
Offers on www.pierinnafeoli.com will be valid until the effective date indicated in the promotion or until the quantities of products available for such promotion are exhausted. Where no effective date is indicated in a promotion, it will be understood that the offer will be existing until the corresponding inventories are exhausted. Prices for products and services published on www.pierinnafeoli.com will only be valid for purchases made through this medium. They will not be valid for other sales channels. All prices are expressed in Colombian pesos. The prices offered do not include transportation, handling, shipping and accessories that are not expressly described in the product descriptions.
Some products may be priced incorrectly. If a typographical error is identified in any of the prices of the products, customers will be contacted before dispatching the products and will be notified of the error. Products will not be shipped until the correct price is cancelled.
SECTION 7 – PROMOTIONS
Promotions offered on the www.cliente.com will not be valid on other sales channels. When promotions are made that consist of lowering the price or shipping one product free of charge for the purchase of another, the two products must be delivered to the same site. Suppliers submit their promotions to the provisions of Law 1480 of 2011.
When discount coupons are offered, the value of the coupon, the minimum purchase sum to be able to use the coupon and the dates on which it can be used will be clarified. Any natural person over the age of 18 can use coupons. Coupons are not cumulative with other promotions and can only be used only once per customer. The maximum purchase amount for the use of coupons is 1 million pesos.
SECTION 8 – PRODUCT DISPATCH
Products purchased through our PIERINNA FEOLI Marketplace are subject to the conditions of dispatch chosen by the user and the conditions of delivery available on our Marketplace. The user will freely choose the address of the shipping location.
After the payment is approved and the order is dispatched, PIERINNA FEOLI will communicate by email to the Customer the date of delivery of your order.
In case no one receives the order at the shipping address, a second attempt will be made for the next three days. If after this attempt no one receives the order, the user must contact our Marketplace at the info@pierinnafeoli.com email and the cost of the new shipment is borne by the customer. If the customer does not re-ship within 5 days of the second attempt, the product is declared in a state of abandonment and there will be no compensation. In such a case, PIERINNA FEOLI will not be responding for products not received.
If the customer chooses the payment on delivery, and does not cancel the entire product and sent preset in the order, it is understood that there is a breach of the contract and the customer must cancel the value corresponding to the return of the products.
It is understood that any person who is in the place indicated by the Customer for the delivery of the products is authorized to receive the order, therefore, PIERINNA FEOLI is exempt from any claim arising from the delivery that is made at the place indicated by the customer.
SECTION 9 – RETURN AND CANCELLATION POLICY
RETURNS OR REFUNDS (RIGHT OF RETRACT)
PIERINNA FEOLI offers its Customers the possibility to withdraw from the purchase during the first 3 working days after the delivery of the product.
The process for requesting a withdrawal is as follows:
Send an email within 3 business days of receiving the product to info@pierinnafeoli.com for the reason of return and if you require an equal, a different product, or a refund. Note: It is important to be very specific about the reasons for return.
After the email is reviewed by PIERINNA FEOLI, the customer will receive an email with a reverse logistics guide.
The customer has 3 days after receiving the reverse logistics guide to take the product to the address indicated by PIERINNA FEOLI.
The product must be in perfect condition and in its original packaging, including all packaging and labels.
When the product is received, the supplier performs quality control that takes approximately 3 business days. When the condition of the product is determined and the change or refund is authorized, we will proceed with the option chosen by the customer.
Refunds of money will only be made by bank consignment to the account specified by the customer.
WRONG PRODUCTS
If the Customer receives a product of characteristics other than what is described on the page at the time of purchase, the procedure for requesting the product change is as follows:
Within 2 days of receiving the product, the customer must take photos showing the wrong product and send them to the info@pierinnafeoli.com with the order number.
Once it is verified that the product has arrived wrong, a collection guide will be sent to the customer and PIERINNA FEOLI is responsible for picking up the product in the same place where it was delivered and once the wrong product is picked up, the correct product will be shipped.
annulments
Cancellation of a purchase is only made if the vendor is not able to ship the product to the Customer for lack of inventory and/or other force majeure. In the event that this happens, the customer will be notified and the money will be refunded. Money back times vary depending on the payment method used.
Customer can choose from the following refund methods
Bonus: Bonuses are valid for one year and must be used in a single purchase. The delivery time of this refund is 2 business days.
Bank Consignment: The account holder must be the same as the one who made the purchase www.pierinnafeoli.com. The refund will be made within 3 business days.
To cancel an order for any reason, the Customer must write an email to info@pierinnafeoli.com with the order number that he/she wishes to cancel. Orders can only be cancelled if they have not yet been shipped by the vendor or if they have been charged by the PayU payment gateway, the customer assumes the commission costs generated.
SECTION 10 – INTELLECTUAL AND INDUSTRIAL PROPERTY
Absolutely all content available to the user in www.pierinnafeoli.com, including intellectual and industrial property, is the exclusive property of PIERINNA FEOLI or the companies providing the products. Users should refrain from reusing the content www.pierinnafeoli.com without the prior consent of PIERINNA FEOLI.
SECTION 11 – THIRD PARTY INTELLECTUAL PROPERTY
PIERINNA FEOLI has tools to ensure that the products purchased using our services are original and have been entered into the country legally. If in any way you as a user suspect that any product published on www.pierinnafeoli.com infringes intellectual property or legal rights, we appreciate notifying the info@pierinnafeoli.com to submit it for review.
SECTION 12 – RESPONSIBILITIES
PIERINNA FEOLI shall not be liable for loss of business opportunities or any indirect damage caused by interruption of the transmission of the site. Every effort will be made to keep transmission error-free and interrupted but such conditions cannot be guaranteed. User accounts may be temporarily restricted or suspended for maintenance or improvements to the site.
SECTION 13 – NOTIFICATIONS
Any comments or concerns regarding the Terms and Conditions or the Privacy Policy must be expressly notified in writing to PIERINNA FEOLI at the address info@pierinnafeoli.com.
